General
Print issues will automatically be sent on or before the release date of every bi-monthly issue.
You can cancel your subscription at any point, at which stage we will cease sending you print copies of our latest issue(s) & we will not renew your term.
By becoming a subscriber, you consent to your full name, delivery address, and email address being used in regards to your subscription(s) and services with The London Magazine. We do not hold payment details. Your account & personal information listed above will be removed up to one year after your account expires to give you the opportunity to renew at a later date.
It is your responsibility to update us on subscriptions@thelondonmagazine.org regarding any changes to your account status, delivery address and all other contact details.
If you have any further enquiries or issues regarding any subscriptions or shop items, please contact us at subscriptions@thelondonmagazine.org – we are always happy to help
Digital Access
Please allow for up to seven working days to activate your digital access, where you will be sent a start-up email to the email address provided at the point of purchase.
Our digital archive is managed by Exact Editions©. Only your subscription ID and expiry date will be shared with Exact Editions© for the purposes of providing you with your digital access. We will not share any further personal information with Exact Editions© unless authorised by the subscriber.
To the fullest extent permissible by law, we accept no liability to any user for any loss or damage, whether foreseeable or otherwise, incurred by use of Exact Editions© electronic services, site or content.
You can cancel your subscription at any point, at which stage we will cease your digital access & we will not renew your term.
If you have any further enquiries or issues regarding any subscriptions or shop items, please contact us at subscriptions@thelondonmagazine.org – we are always happy to help!
Paypal Payments
Payment is taken by Paypal on an annual recurring basis. We cannot be liable for any loss or damage, whether foreseeable or otherwise, incurred by use of PayPal services, site or content.
Your first official payment will not be taken until one month after you sign up as we offer a free trial period. Subsequent payments will then be automatically taken from the account on an annual basis from the date of your first official payment. I.E. If you purchase a subscription on the 2nd of May, the first official payment will be due at the end of your trial on the 2nd of June, every subsequent payment will be taken annually on the 2nd of June.
If payment is unsuccessful, we will suspend your account until payment is made or the account is cancelled by the subscriber. If this occurs, you will not receive print issues and your digital access will be (temporarily) blocked until we receive payment or notification of cancellation.
We value you as a subscriber, and so we aim to not increase the price of your subscription, even if the product price increase for new subscribers. In the unlikely event that we will need to alter the price of your recurring subscription, The London Magazine will notify you by email at least one month in advance to the change with an explanation as to why we are changing the price.
Though we are happy to help, unfortunately, we are unable to cancel your subscription for you. It is, therefore, your responsibility to manage and monitor your PayPal subscription account. You can cancel your subscription at any point, at which stage we will continue sending you our bi-monthly print magazines but we will not automatically renew your term once the year is up. If you wish for us to cease sending you our bi-monthly issues altogether, please drop us an email.
If you have any further enquiries or issues regarding any subscriptions or shop items, please contact us at subscriptions@thelondonmagazine.org – we are always happy to help!
Delivery & Refunds
Delivery
Postage & Packaging is included in the subscription price.
Print issues will automatically be sent on or before the release date of every bi-monthly issue.
Postage is sent standard second-class, with a 2-5 working days delivery time for UK, and 5-7 working days delivery time for EU & RoW.
It is your responsibility to make sure that we have your current delivery address, and notify us of any changes. We cannot offer refunds for goods delivered to an incorrect/outdated address.
Returns
Unfortunately, we do not accept returns for refund or exchange.
If your mail is automatically returned to the seller, we will suspend your account and attempt to contact you for an updated delivery address. Your account will remain suspended until we receive confirmation of delivery address which is your responsibility. We cannot offer refunds for goods delivered to an incorrect/outdated address.
Refunds
Unfortunately, once payment is complete, we cannot offer a refund for the yearly subscription. You can cancel your subscription at any point, at which stage we will continue sending you our bi-monthly print magazines but we will not automatically renew your term once the year is up. If you wish for us to cease sending you our bi-monthly issues altogether, please drop us an email.
If you have any further enquiries or issues regarding any subscriptions or shop items, please contact us at subscriptions@thelondonmagazine.org – we are always happy to help!
