COVID-19
We are all facing extraordinary circumstances and at The London Magazine we think it is important to remain open and transparent at a time when things can feel frightening and uncertain.
Sadly, many of our beloved bookshops have had to temporarily close their doors, however, we understand that for many – including ourselves – reading offers comfort, hope and solace. Therefore, with delivery services remaining in place and online retail encouraged by the UK government, we will continue running orders direct via our website so that we can keep connected and enthused during this moment of solitude and isolation.
The editorial team at The London Magazine remains committed to maintaining its established publication schedule during this difficult period, though we would ask readers to be aware that the production team remains working from home and that print times are inevitably somewhat slower than usual. We thank our contributors and collaborators for their diligence and dedication throughout the crisis of 2020 and wish all our readers well, both print and online, as we move gradually towards a return to normality.Â
We are working hard to ensure our team and deliveries are safe and healthy, closely following government guidelines and wearing protective clothing when handling print issues. We use Royal Mail, whose safety measures and COVID-19 updates can be found here, and we continue shipping orders internationally though Royal Mail are facing severe delays.
As we are working with reduced staff in our offices, there is a slight delay on dispatch of up to 10 working days. You will be notified once your order is completed and out for delivery. If tighter measures are put in place and we are unable to deliver physical copies of our issues, we will supply you with a digital version and create a backlog to be fulfilled when services resume as normal. Please note that bulk orders (including our Yearly Gift Bundles) have a longer processing time, but we will continue working hard to get your order out to you as soon as we can.Â
If you have any questions or concerns regarding your order get in touch with us via email at subscriptions@thelondonmagazine.org.
Thank you for your support at a time when it matters now more than ever.
Yours faithfully,
The London Magazine Team
T&Cs
PayPal© Payments
Payment is taken by Paypal© on an annual recurring basis. When you sign-up to our Ultimate subscription, you agree for payment to automatically deducted from your PayPal© account on an annual basis. We cannot be liable for any loss or damage, whether foreseeable or otherwise, incurred by use of PayPal© services, site or content.
Your first official payment will not be taken until one month after you sign up (as we offer a one-month free trial period.) Subsequent payments will then be automatically taken from the PayPal© account used during sign-up on the anniversary of your first official payment. I.E. If you purchase a subscription on the 2nd of May, the first official payment will be due at the end of your trial on the 2nd of June, every subsequent payment will automatically be taken annually on the 2nd of June.Â
If payment is unsuccessful, we will suspend your account until payment is made or the account is cancelled by the subscriber. We will attempt to contact you regarding insufficient funds. If this occurs, you will not receive print issues and your digital access will be (temporarily) blocked until we receive payment or notification of cancellation.
We value you as a subscriber, and so we aim to not increase the price of your subscription. In the unlikely event that we will need to alter the price of your recurring subscription, The London Magazine will notify you at least one month in advance to the change with an explanation as to why we are changing the price.
It is your responsibility to manage and monitor your PayPal© subscription account. You can cancel your subscription at any point, though please note you will not be refunded (see our Delivery & Refunds tab for more information.) The easiest way to cancel your recurring subscription plan is via PayPal© at Settings > Payments > Manage pre-approved payments. Alternatively, you can manage, modify, and cancel your subscription through the ‘account settings’ on your The London Magazine account created during sign up. If you need any further help with cancellation, please contact us here.Â
In the event that you cancel your recurring payment plan, we will continue sending you our bi-monthly print magazines, and you will continue to recieve digital access, until your 12 month term finishes, but we will not automatically renew your term once the 12 months is up. If you wish for us to cease sending you our bi-monthly issues altogether, please contact us here.Â
Print
Print issues will automatically be sent on or before the release date of every bi-monthly issue that falls under your subscription term.
You can cancel your subscription at any point, at which stage we will cease sending you print copies of our issues. To cancel, please contact us here.Â
By becoming a subscriber, you consent to your full name, delivery address, contact number, and email address being used in regards to your subscription(s) and other services with The London Magazine. Your account details (including your name, address, phone number, and e-mail) may be held after your account expiry to give you the opportunity to reactivate the account at a later date. Account details can be erased instantaneously upon direct request from the account holder.Â
You will notified one month prior to your account expiring to give you the opportunity to renew for another fixed term, and then again upon the expiry of your account. Alternatively, you can sign-up to our Ultimate subscription which features an annually recurring payment plan.Â
It is your responsibility to update us regarding any changes to your account details, including delivery address and all other contact details. You can contact us here.Â
Digital
Please allow for up to seven working days to recieve your access details for our digital archive. A start-up email, with instructions on how to activate your digital account, will be sent to the e-mail address provided when you purchase the subscription.
Our digital archive is managed by Exact Editions©. Only your subscription ID and expiry date will be shared with Exact Editions© for the purposes of providing you with your digital access. We will not share any further personal information with Exact Editions© unless authorised by the subscriber. To the fullest extent permissible by law, we accept no liability to any user for any loss or damage, whether foreseeable or otherwise, incurred by use of Exact Editions© electronic services, site or content.
You can cancel your subscription at any point, at which stage we will terminate your access to our digital archive. To cancel, please contact us here.Â
If you have any further enquiries or issues regarding any subscriptions or shop items, please contact us at subscriptions@thelondonmagazine.org – we are always happy to help!
Delivery & Refunds
Delivery
Postage & Packaging is included in the subscription price. Please make sure to select the correct location for your delivery address (you can view Royal Mail world-zones guide here).
Print issues will automatically be sent on or before the official release date of every bi-monthly issue that falls under your term.Â
Postage is sent from the UK via Royal Mail standard second-class delivery, with an average delivery time of 2-5 working days for UK, 3-5 working days for EU, and 5-7 working days for RoW.
Returns
Unfortunately, we do not accept returns for refund or exchange.
We cannot offer refunds for goods delivered to an incorrect/outdated address. If your mail is returned to the seller, we will suspend your account and attempt to contact you for an updated delivery address. Your account will remain suspended unless we receive confirmation of delivery address. It is your responsibility to make sure that we have your current delivery address, and to notify us of any changes. You can contact us here.
Refunds
Unfortunately, once payment is complete, we cannot offer a refund for the subscription. You can cancel your subscription at any point, at which stage we will cease sending you print copies of our issues.
If you have any further enquiries or issues regarding any subscriptions or shop items, please contact us at subscriptions@thelondonmagazine.org – we are always happy to help!
